Leading Silicon Valley IT consulting firm Coyote Creek Consulting announces the launch of its new Remote Monitoring and Management practice area. Complementing their well-established onsite managed services and monitoring offerings, the firm's new cloud-based monitoring services will support companies with up to 500 servers and 78,000 users.
Coyote Creek's network monitoring and management service proactively detects and resolves issues before they impact the system's end users. Everything from security and server health to capacity, performance, patch management, backup status and more is monitored and managed 24/7 offsite, alleviating the need for extensive in-house IT staff. Unlike most monitoring service providers, Coyote Creek also provides local ongoing maintenance and support from both the East and West coasts.
Coyote Creek's monitoring service clients save time and money while enjoying increased system performance and easy access to invaluable system data. The service supports servers and devices, both physical and virtual. It provides visibility into software, operating systems, licenses, and more, and can incorporate problem resolution based on customer preference. On-demand dashboards let IT managers easily review the overall system activity and network health at any time.
"The Remote Monitoring and Maintenance service provided by Coyote Creek is exactly what we needed, as we have very limited IT staff," states Joe Coyne, Vice President of Solution Delivery and IT at PolyRemedy, Inc. "I can rely on Coyote Creek to monitor our network and let me know early if anything is headed in the wrong direction, freeing us up to spend time on other business-critical projects."
The decision to offer this cloud-based service was based in part on feedback from Coyote Creek clients who are anxious to take advantage of this new technology.
"Coyote Creek has extensive technical experience in monitoring, managing and optimizing network performance," explains Mike Faster, President. "In addition to helping our customers maintain high availability of their systems, we can also help with capacity planning, defining the optimal server load for network clients (i.e. laptops, desktops, phones, PDAs, etc.), and much more. And with our new cloud-based service we can do this for organizations located anywhere in the country."