Capgemini's Dutch subsidiary Capgemini Netherlands B.V. has signed a €6 million contract with Futuro B.V., a company consisting of five Dutch water companies. This deal will solidify the technology consulting firm's position in the Dutch utilities market.
The contract between Capgemini and Futuro covers two areas of expertise -- “building and implementing” and “hosting and technical maintenance” -- for a Customer Care and Billing system based on SAPISU.
Capgemini will build, implement and host the Capgemini Water Template, a system based on SAP-ISU (SAP’s Industry Solution for the Utilities Market), for three of the five Futuro companies. The consulting firm will implement, support, maintain and host the new Customer Care and Billing (CCB) system for the Dutch firms.
The first phase of the project is expected to go live in January 2011.
Peter Stemerdink, Account Executive, Capgemini Netherlands B.V. commented, "Our knowledge of SAP and deep expertise in the drinking water market helped us to close the deal. It has allowed us to consolidate our position in the Dutch water market in a significant way," adding that, "This is a flexible, future proof and easy to operate billing and CRM system."
Piet Jonker, CEO of Dunea and Director ad interim of Futuro B.V. said, "In Customer Care and Billing there are economies of scale. For that reason, the five water utilities have joined their efforts with Futuro. In Capgemini we have found a partner which can help us to reach our goal of delivering high quality service at low costs to our 1.6 million customers."